Patients may submit compliments, complaints, concerns, suggestions, or feedback regarding their care or experience at Waterloo Region NPLC. All submissions will be reviewed by the appropriate member of our leadership team and addressed in a timely manner. Please review our Policy and Procedure before completing the form:
Concerns Related to Your Healthcare Providers
If your feedback relates to your healthcare provider, we encourage you to discuss your concerns directly with the individual involved whenever possible. Provider-related feedback will be reviewed by the provider and clinic leadership, as appropriate.
Our Commitment
We value open communication, respect, and continuous improvement. All feedback is treated confidentially and in accordance with applicable privacy legislation. Your comments help us improve the quality of care and services we provide to our community.
**Clinic policy does not allow for switching Nurse Practitioners within the NPLC.