Leanne Terry

What this means for WRNPLC patients, staff, and visitors:

1. Masks will no longer be required upon entry.
2. All staff, patients and visitors will be screened for cold/flu/COVID symptoms and the presence of any ONE symptom will require a mask be worn at all times in the clinic. This is to protect all of our patients and team members but particularly those who are vulnerable to illness and at risk for complications. WRNPLC has zero tolerance for deviation from this process.
3. Patients may request their provider wear a mask during their visit and this will be respected.
4. WRNPLC may reinstate mandatory masking based on illness activity, during respiratory illness seasons and/or to management outbreaks.
5. Masks will remain readily available for all staff, patients, and visitors who chose to continue to wear one and this decision will be supported and respected.

Our phones are extremely busy with limited staff to answer them and we understand this can be frustrating. Here are some tips to avoid long waits.

1. Monday mornings (every morning really) are the busiest time for calls, if your inquiry is not urgent, avoid calling during this time. Try late morning or mid afternoon instead. Another high call volume time is right after lunch.
2. Listen to the initial message as it will inform you of any changes or updates to telephone hours or clinic hours (note our Breslau opening hours differ from Kitchener and Cambridge).
3. For non-urgent inquiries or appointment cancellations, email us at patient@wrnplc.ca. Please note that personal medical information/details/images/or urgent concerns should not be sent via email.
4. If you need a prescription refill, contact your pharmacy and ask them to send a refill request to your provider.
5. Be patient and kind. Our reception staff are committed to our patients and do all they can to ensure everyone is taken care of.

We are excited to announce that we are currently running a pilot project that allows existing patients to book appointments using a secure online platform. Currently registered patients of NP Janet Okrafka and NP Sheryl Tigchelaar can book select appointments online using the booking link above. As we monitor the success of this initiative, we will continue to add more NPs to this platform.